Below you will find some of our most commonly asked questions.

If these still don't quite give you the answer you are looking for, we would love to chat. Send us an email at orders@fortdobbshardware.com or give us a call at (704)872-2300. Thank You!

Q: How soon will my items be shipped?

A: We understand that you want your order as quickly as possible. That's why we try and get all orders shipped out within 1-2 business days!

Q: What is your return policy?

A: Your satisfaction is our highest priority. All regular-price products may be returned for a full refund within 15 days. We do not cover return shipping costs. Seasonal markdown or discontinued sale items cannot be returned or exchanged. Clearance sales are final. See our whole policy by clicking here.

Q: Do you have a price match policy?

A: If you find an identical item at a better price elsewhere, let us know, and we will do our best to get you the same price.

Q: Can I pay for an item in installments?

A: Yes! We offer Shop Pay, the one-tap checkout. Enjoy interest-free payments up to 12 months and instant rewards with every order.

Q: Do you offer boot fitting in-store?

A: Yes. We have trained staff members who can fit you for boots at our Statesville, NC location.

Q: What if I have more questions?

A: Our friendly staff are standing by to help you with your questions. Feel free to contact us at any time or use the chat feature in the bottom right corner!